Shiraz

How do I export a Workspace?

1. Getting Started
2. Creately Online

You can export your Creately workspace in multiple formats, including PNG JPEG SVG PDF Both SVG and PDF export formats are available only for premium plans. Exporting into PNG and JPEG is availab...

• Shiraz
• Created March 25, 2021 04:14
• 1 follower
• 0 comments
• -1 votes

How do I check my subscription status?

1. Account Management
2. Subscription Management

You can check your subscription status using the following methods.   Method 1 Log in to your account Go to Creately app - You’ll be welcomed with the document dashboard Hover over your profile av...

• Shiraz
• Edited March 02, 2021 07:07
• 1 follower
• 0 comments
• 0 votes

Common billing questions

1. Account Management
2. Subscription Management

Here are a list of billing related questions to help you understand different scenarios you encounter with billing issues. Why can't I complete a payment with my credit card? When should I update ...

• Shiraz
• Edited March 02, 2021 08:58
• 1 follower
• 0 comments
• 1 vote

How to install Creately Desktop?

1. Getting Started
2. Creately Desktop

Please follow the instructions given in this knowledge article to install Creately Desktop. Installing on Windows Go to Creately Desktop page to download the Windows version Download the .exe file...

• Shiraz
• Edited February 02, 2021 11:59
• 1 follower
• 0 comments
• 0 votes

How to add a backup payment method?

1. Account Management
2. Profile Management

Setting Primary/Backup payment method You can change the primary method as well as add/set a backup payment method if your primary payment method fails. The credit card/PayPal account you add when ...

• Shiraz
• Created January 15, 2021 09:48
• 1 follower
• 0 comments
• -1 votes

Can I remove a payment method?

1. Account Management
2. Profile Management

Removing a payment method Removing a payment method will automatically convert you to a non-paid account (Free Plan), losing features from the premium plan. Therefore, removing payment will be equi...

• Shiraz
• Edited January 15, 2021 09:42
• 1 follower
• 0 comments
• 0 votes

How to align shapes?

1. Getting Started
2. Creately Online

Align button Align button aligns the selected shapes, connectors, or text along any of the given axis. Select the shapes you want to be aligned  Click on the 'Align' icon from the contextual toolb...

• Shiraz
• Edited January 13, 2021 03:36
• 1 follower
• 0 comments
• -1 votes

How can I pause my plan?

1. Account Management
2. Subscription Management

Instead of canceling your subscription, you can now pause it. For an instance, if you're a freelancer and working on many projects, you can pause the subscription until you managed to bag a new pro...

• Shiraz
• Edited January 19, 2021 16:50
• 1 follower
• 0 comments
• 1 vote

How do I change my subscription?

1. Account Management
2. Subscription Management

Method 01 You can access the billing section through our account portal without leaving the app/editor. The following GIF image will take you through the steps you need to follow.     Method 02 Yo...

• Shiraz
• Edited February 15, 2021 11:30
• 1 follower
• 0 comments
• 0 votes

How to sign up for a subscription plan?

1. Account Management
2. Subscription Management

You can add a subscription from the Free to Team plan in the following stages/occasions.   1. When you sign up through demoing our app This is the first point where you can add a subscription. When...

• Shiraz
• Edited January 15, 2021 09:34
• 1 follower
• 0 comments
• 0 votes