Failed to update Confluence Diagramming by Creately

Comments

4 comments

  • Avatar
    Nick Foster

    Hi Dmitry,

    Thanks for the message. Sorry to hear that you're having issues with the renewal of the license. I will open a ticket regarding your issue as we need some specific system information about your Confluence instance which you may not like to give publicly.

    Thanks

    Nick

  • Avatar
    Dmitry Okarenkov

    Thank you

  • Avatar
    Dmitry Okarenkov

    Please, provide us the link for created ticket regarding our issue. Thank you

  • Avatar
    Nick Foster

    Hi Dmitry,

    I opened ticket #28750 for you on 19 March. You should have received an email with the update I sent. Please check you spam in case it's there. Otherwise you can login to the support site and view your tickets and you should see it.

    Thanks

    Nick

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