With IE creately diagrams are not visible in confluence

Comments

10 comments

  • Avatar
    Nick Foster

    Hi Joachim,

    Thanks for the posting. The issue you have found is a known issue. If you check the attachment properties for the images that are embedded in to the wiki page you'll see they are set as application/png if you change them to be image/png they will display correctly in IE and other web browsers. We have a fix planned to ensure that when saved by the Creately editor they are set to image/png automatically. For now the only workarounds are to fix the attachment property or use another web browser. I know this isn't ideal and we will work on a permanent resolution.

    Thanks

    Nick

    0
    Comment actions Permalink
  • Avatar
    Joachim Siefer

    Hi Nick,

    Thank You for your answer. As changing all users of our parent company to another browser is not possible we will have to use the workaround.
    Have you already scheduled when this fix will be available?

    Thanks

    Joachim

    0
    Comment actions Permalink
  • Avatar
    Nick Foster

    Hi Joachim,

    I don't have a timeline right now but I know it will be after the current Creately Online improvement work. So it should start in about a month.

    Thanks

    Nick

    0
    Comment actions Permalink
  • Avatar
    Joachim Siefer

    Thanks.

    0
    Comment actions Permalink
  • Avatar
    Nick Foster

    Hi Joachim,

    We have released Creately for Confluence 1.8.2 which should now be available in the UPM of via https://marketplace.atlassian.com/plugins/com.cinergix.confluence.plugins.creately.CreatelyConfluence which should fix the issue in IE 9 and IE 10. There is still an issue with IE 8 which requires a more fundamental change which we will work on in the future.

    Thanks

    Nick

    0
    Comment actions Permalink
  • Avatar
    Joachim Siefer

    Hi Nick,

    we changed to 1.8.2 and I had a quick test with IE 9 - looks good.

    Thank You

    Joachim

    0
    Comment actions Permalink
  • Avatar
    Tobie van Loggerenberg

    Nick,

    Upgraded to latest 1.9.0 Creately and still cannot see diagrams displayed using IE9. FireFox ver12's IE-Tab emulator also does not display diagrams. Diagrams display correctly in FF though.

    Regards

    Rion

    0
    Comment actions Permalink
  • Avatar
    Nick Foster

    Hi Rion,

    I will take your comments offline and in to a ticket because I think this is related to your other issue.

    Thanks

    Nick

    0
    Comment actions Permalink
  • Avatar
    Brian Mitchell

    Nick,

    Has this issue been resolved, i know there is a work around. changing the image properties from application/png to image/png resolves the issue but we there is not global property we can change to ensure all creately diagrams are changed.

     

    We cant really go round and edit each individua image, i have just upgraded to the latest version of the plugin and this is still an issue. Do we have a update on when this is going to be resolved?

    0
    Comment actions Permalink
  • Avatar
    Nick Foster

    Hi Brian,

    Thanks for the posting. At the current time this issue with IE 8 and the diagram viewer in Confluence is not resolved and the work around still stands. We are about to release Creately with SVG export and then have plans for a new version of the diagram viewer that will use SVG rather than the images. This will resolve a number of issues with the diagram viewer including this issue with IE 8. Sorry it can't better news at this time.

    Thanks

    Nick

    0
    Comment actions Permalink

Please sign in to leave a comment.