Accidentally deleted online documents

Comments

6 comments

  • Avatar
    Nick Foster

    Hi Jesse,

    Oh no that's terrible. Sorry for the very slow reply. Is the project still missing? Perhaps you have already contacted support via email?

    Nick

  • Avatar
    Eva Ho

    So what was the answer for this?? We need this urgently as well. 

     

    It's too easy to delete something and not have "recycle bin" section in the system

  • Avatar
    Nick Foster

    Hi Eva,

    Thanks for the comments. We do try to warn users when they are deleting a diagram and get them to acknowledge the deletion. We do have plans to add a recycle bin, but right now we don't have a scheduled time for this to be released. We'll keep you informed when it is available.

    Nick

  • Avatar
    Rey Blanco

    So there's no way to retrieve them?

  • Avatar
    Eva Ho

    I just contacted the staff directly and they retrieved it for me manually

  • Avatar
    Nick Foster

    Hi Rey,

    Just email support@creately.com with your Creately account email address and the name of the document and/or project that you accidentally deleted and we'll try to recover it from the trash.

    Thanks

    Nick

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