Why is my Creately FogBugz plugin creating a small window in edit-mode?

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4 comments

  • Avatar
    Nick Foster

    Hi Bob,

    Our QA team have confirmed this seems to be an issue with Safari on Mac and the specific version of Fogbugz you mentioned. This is something that we will need to fix in a future release - in the next month or so. I know it isn't perfectly convenient but as a work around at the moment I suggest using a different web browser ie Firefox or Chrome when editing diagrams in Fogbugz.

    We'll make announcement when it's fixed.

    Thanks

    Nick

  • Avatar
    James Selleck

    Hi

    I am using Chrome on Windows 7 64 bit with Creately 1.3.0.9227

    I have the same problem - it works on Firefox, but not Chrome.

    Is there a workaround, some refresh, update etc to solve this?

    Thanks

  • Avatar
    Nick Foster

    Hi James,

    Thanks for the details. Can you tell me which version of Fogbugz you are using and if you are using Fogbugz On-Premise or On-Demand?

    Nick

  • Avatar
    James Selleck

    Hi Nick

    Thanks for the prompt response.

    We are using FogBugz Version 8.7.61.0 (DB 795, Build 0) On Premise.

    If upgrading to the latest FogBugz is a sure fire fix, then we planned to do that next week.

    James

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