A few of our Mac OS users might experience a minor compatibility issue with the following Mac OS versions and Adobe AIR versions at the moment.
Mac OS versions
- El Capitan
- High Sierra
Adobe AIR versions
- Adobe AIR 22 runtime
- Adobe AIR 23 runtime
- Adobe AIR 24 runtime
- Adobe AIR 28 runtime (latest version)
The issue - Users who have installed/updated the following OS and AIR versions will encounter issues with dragging and dropping objects onto the canvas area.
The Fix - To fix this for the time being, please follow the steps mentioned below.
- Please uninstall the current version of the Adobe AIR on your machine. You can use the finder to locate the AIR file
- Please visit: https://helpx.adobe.com/air/kb/archived-air-sdk-version.html and download Adobe AIR 25, 26 or 27 runtime, and install.
- Run the Desktop app
Hopefully this should work. At the moment our team is actively working on this compatibility issue and we will update you as soon as we resolve it.
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