If you are a Google user, who used your Google login to sign-in into Creately prior to 10th October, 2016, there is a possibility that you may experience issues when trying to sign-in into Creately using your Google account. If you do have trouble signing in. Please follow the instructions provided.
The possible issue is caused by some improvements we did on the Google login process during the recent past.
You need to revoke the permission with Google and authorize again. Follow the step-by-step instructions below:
1. Sign-in to the Google account.
2. Visit: https://security.google.com/settings/security/permissions to view the list of apps you have authorized.
3. Select Creately and click "REMOVE" to remove Creately from your account. (as shown in the attached screenshot)
4. You can now go back to creately.com and try signing in through Google. During the sign-in you will be asked to authorize Creately again.
Is this a recurring error?
No. Follow the above steps and you should be good to go. If you still experience issues do get in touch via support.
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