When you cancel your account, all of your workspaces and account data will be permanently deleted from the Creately server, and we will not be able to recover them.
To cancel a paused account, please follow these steps:
- On the left side panel, click the downwards double arrow
- Select Account
- Go to the Manage Account tab
- Scroll down and click No thanks, Delete My Account
- Click Delete My Account and complete the two feedback steps to confirm account deletion
Refer to the GIF below for a visual presentation of the steps mentioned above.
Cancelling a paused account