Public domains such as Google and other websites and applications may have their own security measures that prevent their pages from opening within certain applications, including Creately. These security measures may prompt the page to open separately in a browser or display an error message. However, this issue can be resolved through a process called whitelisting.
Error when loading hyperlink
If you encounter an error when attempting to open a link within Creately, you can request to have the domain whitelisted. To do this, you can submit a request to Creately Support by using the submit form or emailing firstname.lastname@example.org. When submitting the request, make sure to include the reason for the request, as this information is required to ensure that Creately is being used for true purposes.
In addition to submitting a request to Creately Support, you should also contact the support team of the other domain and request that Creately be whitelisted. Once both domains have been whitelisted, you will be able to smoothly work with hyperlinks from the two domains without encountering any issues. By following these steps, you can ensure that you are able to access all of the resources that you need to work effectively within Creately.