In the event that you receive error messages while using the app, we encourage you to get the Console error logs of the app.

Make sure that you get an image or a screenshot of the error logs that are recorded in red and send them to the Creately Support Team through a Support ticket which will enable us to troubleshoot the issue easily.

How can I get the console error logs from different web browsers?

Here's how you can get the console logs from a few of the most popular browsers:

Google Chrome

• Open the Chrome Menu 
• Hover over More Tools and select Developer Tools
• Select Console from the top menu bar

Console error logs in Google Chrome

Or you can use the following shortcuts:

• For Mac OS  Option + ⌘ + J 
• For Windows or Linux Shift + CTRL + I

Apple Safari

1. Click Safari and Go to Preferences
2. Go to Advanced and check the Show Develop Menu in Menu bar
3. Go to the Develop tab in Menu Bar
4. Select Show JavaScript Console
5. Click on the Console tab

Console error logs in Safari browser

Microsoft Edge

1. Open the Edge Menu from the top right corner
2. Click on More Tools and select Developer Tools
3. Select Console from the top menu bar

Or click Shift+Ctrl+I

Console error logs in Microsoft Edge

Mozilla Firefox

• Open the Mozilla Firefox Menu 
• Click on More Tools
• Click on Web Developer and select Console
• Or click Shift+Ctrl+I for Windows or Linux OS or click Shift + ⌘ + I for Mac OS

Console error logs in Mozilla Firefox