How can I pause my subscription plan?

Instead of deleting your account, you can now pause it. For instance, if you're a freelancer and working on many projects, you can pause the account until you managed to bag a new project, and then resume. 

To pause an account, you need to be on an active premium plan. Once you pause an active account, it will be paused at the end of your current subscription period. For example, if your current subscription is to be expired in another 15 days and you paused now, the subscription will be paused at the end of 15 days. You will not be billed on the next renewal.

Please note that the maximum duration you can pause your subscription is limited to 3 months. After the 3 months pause period, your subscription will be automatically resumed unless cancelled. 

Here's how you can pause a subscription

1. On the left side panel, click the downwards double arrow
2. Select Account
3. Click on the Manage Account tab to pause your subscription
4. Click on the No thanks, Delete My Account button
5. You'll then be able to see the option to click on the Pause My Account button.
6. Your subscription will be scheduled to pause at the end of the current term

Pausing the subscription plan

FAQ

What's the difference between deleting and pausing an account?
When you delete an account all your workspaces and data will be erased automatically. However, if you intend to return back to access your workspaces, the best option is to pause the subscription.

Can I access my workspaces during the paused period?
Yes, you can view and add comments on the workspaces you own. However, you cannot edit them. You can edit workspaces that are shared with you by another user.

Will I be billed for the inactive period, when resuming the subscription?
No, you will not be billed. Your new billing date will be the day you resume the subscription.

How long will the subscription be paused?
The subscription account will be paused for 3 months from the date of pause. 

Will the subscription reactivate after the paused period?
Yes, the subscription will be automatically reactivated after 3 months from the paused date. If you do not wish to continue, you can cancel the subscription during the paused term as well.