Grids are in place to help you align and position shapes and text in your Creately workspace.
You can show and hide the grid by navigating to the Grids & Guides section under Workspace Preferences.
Make sure you have not selected anything on the canvas. If there is a current selection, de-select it by clicking on a blank space on the canvas.
Show/hide Grid and Snap to Grid features
You can also toggle the Snap to Grid behavior from this menu.
Shapes are snapped to the grid at every 5px.