Introducing Creately's New Desktop

With our new Desktop version, you will now be able to experience faster and smoother visualization. Our existing Classic Desktop version was built on top of Adobe AIR runtime and to simplify the visualization and collaboration experience, performance improvement, we've rebuilt it with current industry standards.

Learn more how to install Creately Desktop with our knowledge article - How to install Creately Desktop?

How does it work?

Creately’s new Desktop application works the same as it does on a web browser and you need to be connected to the internet to use it.

Desktop application source, shapes, and libraries are all loaded from your local storage, this reduces the network latency to load shapes, search shapes, etc. In addition, you can load and work on multiple documents in the same window via the left side folder panel and load the previous diagram by default upon opening Creately Desktop.

With a Desktop plan, you get 1 year of Creately Desktop App usage + 1 year of Creately Cloud usage. This includes bug fixes, version updates, and priority support.

When the plan expires, you’ll not be able to access the documents and folders in the Desktop app, but you can access them by logging in to the Online app.

The Transition from Classic Desktop

You can access all your documents and folders created in the Classic Desktop, from the new Desktop app. Please follow the steps to transit from Classic to New Desktop version

1. Sign in to your Classic Desktop app and enable Diagram Anywhere on Preference panel. This will sync your documents and folders with your Online app.
   
   
2. Go to Creately Online app and you should be able to import Classic documents as instructed in this help article Importing Documents and Folders from Creately Classic
   
   
3. Open the Desktop app and all your documents and folders will start syncing and you will be able to access them within minutes.

The following process flowchart shows the steps explained visually.

Classic Desktop File Transition Process Flow