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What is Creately?

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Shiraz
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What is Creately?

Creately is a visual workspace for brainstorming, planning, executing, and analyzing around projects. Its infinite canvas, powerful diagramming and drawing capabilities, along with real-time collaboration, enable teams to centralize documents, resources, tasks, and communication, creating a single source of truth for effective decision-making and increased productivity. It facilitates synchronous and asynchronous collaboration through in-app video conferencing, live mouse tracking and synced change previews, and comment discussion threads. ,  Creately supports over 70 diagram types spanning across all organizational functions from marketing and education to HR. Creately is trusted by over 5 million users and is used by leading organizations including Netflix, Amazon, NASA, Disney, and PayPal. 

 

Product Features

Creately offers multiple features to simplify the online drawing and collaboration experience. It’s a cloud-based application, therefore all your files can be accessed from anywhere, from any device. 

  • 70+ diagram types with standard shape libraries 
  • Real-time collaboration for online brainstorming, meetings, workshops, planning, etc. 
  • Contextual toolbars to reduce clutter and speed up diagramming
  • Auto alignment snapping and guidelines, and shape locking
  • Easy styling with color palettes based on themes
  • Export diagrams as PNG, JPEG, PDF, SVG and more
  • 1000s of custom-built templates
  • View Only or Edit enabled links to share diagrams for reviews or edits
  • PDF Export with working links
  • Flexible infinite canvas with smooth zooming 
  • Image import to customize diagrams. Compatible with PNG, JPEG, GIF, SVG, BMP, ICO, etc. 
  • Built-in commenting to capture ideas, suggestions and change requests from collaborators 
  • Built-in Google image search to browse the internet for needed graphics

 

Top Use Cases

Creately is used across multiple fields, from marketing to engineering. It also offers pre-made templates covering a wide range of use cases in these areas. 

  • Marketing: Define your marketing goals, understand your customers, brainstorm strategies, and create inspired campaigns.
    • Brainstorming
    • Campaign planning 
    • Meetings and workshops  
    • Process alignment
  • Product: Set strategy, manage releases, define features, gather product insight, and review customer feedback to effectively lead your product through conceptualization to launch.
    • Product management 
    • Design thinking 
    • Sprint planning
    • IT project management 
  • Engineering: Develop strong foundational systems to keep your business up and running.
    • Cloud infrastructure 
    • Network planning  
    • Security planning
    • DevOps 
  • HR and Operations: Visualize, document and streamline HR and admin processes for greater organizational clarity.
    • Organize people and processes
    • Training and development 
    • Employee wellbeing 
    • Remote work 
  • Strategy and Planning: Define your long-term goals, assess your current environment, and develop strategies and tactics to address any identified problems.
    • Decision-making
    • Resource allocation
    • Prioritize effort 
    • Align shareholders and employees    
  • Education: Deliver more interactive and engaging online classes and effectively manage the administrative resources, tasks, and communications.
    • Collaborative learning 
    • Lesson planning 
    • Instructional material 
    • Meetings and discussions 
    • Educational administration 

 

Pricing

Creately has pricing plans for organizations, teams, and individuals, and all plans come with a 30-day money-back guarantee. 

  • Creately’s basic plan is free. You can create 5 free public documents and work with up to 3 collaborators. 
  • The personal plan is only $6.95 per month, or $4.95 per month when you subscribe to annual billing, and includes unlimited private documents, export, and import options and you can add up to 5 collaborators. 
  • The team plans start at $24 per month for 3 users, $18 per month when you subscribe to annual billing, and also includes unlimited private documents, in-app video/audio calls, multiple export and import options along with the capacity to add unlimited collaborators. 
  • The enterprise plan includes everything on the team plans, plus SSO, SCIM, Audit trails and an account manager.

Visit our plans page to learn more

 

Integrations

Creately integrates with multiple platforms to help its users streamline their workflow effortlessly.

 

  • Creately plugin for Slack: Makes it easier to share your Creately documents with your team. Once you share a Creately link in your Slack channel, you can allow quick access to everyone in it while giving them a quick preview of the diagram itself. 
  • Creately for Confluence: Create more dynamic Confluence pages and blog posts by explaining your ideas, concepts, frameworks, etc. using Creately Diagrams. Create them right from your Confluence page and keep them saved as attachments that get automatically updated as you make changes.

  • Creately for Google Docs: Embed your Creately documents as images on Google Docs to create more content-rich reports, articles, and wikis. 

 

Customer Support 

Creately offers customer support 24x7 to its users via multiple platforms to effectively manage user requests and enhance their experience. 

 

  • Live chat handles both Level 1 and 2 support requests 24x7
  • Email support requests received via Web Form are also attended to 24x7
  • A knowledge base containing knowledge articles is available to guide users find quick solutions to their issues by themselves 
  • Support requests are also handled through Facebook Messenger and Twitter DM
  • In addition, Creately also maintains a Support Feedback Form where users can submit new ideas and feature requests

Customers/Social Proof 

Social media accounts 

Support Channels

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