Recovering diagrams and projects from the app is not supported at the moment. Therefore, if you would like to recover a diagram or a project, please open a support ticket here: https://support.creately.com/hc/en-us/requests/new
You may need to recover a deleted diagram/project due to one of the following reasons,
- You have deleted a diagram accidentally.
- You have deleted a whole project by mistake when you only wanted to delete a single diagram.
- You want to recover a diagram/project deleted previously.
When you need to recover a diagram or a project, you can get help from our support desk. Simply open a ticket with the details of the diagram/s and projects you would like to recover with the email address of your Creately account. We will process the request within 24 hours and get back to you back via the support ticket you opened.
We understand the recovering process is a bit of a hassle for you at the moment. We are planning to add a feature (a recycle bin perhaps) to recover diagrams/projects by the end-user. Right now, we're rebuilding a brand new version of Creately on a completely new and powerful tech stack (moving away from Flash). The new version is going to be much superior in its diagramming experience and performance. A larger part of our team is focused on getting this out soon (a couple of months). In the new version, you will be able to recover your diagrams easily.