This article will address the issue with downloading Creately Desktop installation file on Microsoft Edge browser and how to fix it. 

If you're a new user - The desktop app is built on top of Adobe AIR and it requires you to install AIR on your browser. If you already have installed Adobe AIR on your machine, by clicking on the "Install Now" button you will get the application installer window for Creately Desktop and you can install the Desktop application by clicking "Install" button. 

Issue

If you're a Windows 10 user and/or a fan of Microsoft Edge browser, downloading Creately Desktop installation file is a little bit tricky. Instead of a regular installer, you will start downloading a .zip file which contains files related to the desktop app. The folder will look similar to the image shown below:

As I explained earlier, this isn't the usual practice in order to install the Desktop app. 

Why

Then, why do you have to receive a zip folder? This is because you have not installed or enabled Adobe Flash Player on your browser. Therefore, you have the desktop page loaded similar to this screenshot image:

As you can see, instead of showing the Install Now button, you get plain text with hyperlinks. The install now button itself is built using Adobe Flash and to enable it, you need to allow Adobe Flash on your Edge browser.

Workaround

The workaround is pretty straightforward and this is explained in this GIF image:

If you look closely, you need to reload the page once you enable Adobe Flash to apply changes. You can then, click on the "Install Now" button to install the Adobe AIR and the Desktop application. 

Note: If you're a Safari user and experiencing similar issues with installing Creately Desktop, please refer to this support article - Unable to download Creately Desktop on Safari