When it comes to quality improvement, most of us are probably aware of some of the most effective tools, namely the control chart, run chart, histogram, scatter diagram and flowchart. But the father of quality management, Dr. Kaoru Ishikawa, has to be credited with the mother of all quality improvement tools – the Ishikawa diagram, which falls under the larger cause and effect diagram umbrella. It has been famously stated that Mazda used the Ishikawa diagram to design its popular MX-5 Miata sportscar, which has had the privilege of been called the “best-selling two-seat convertible sports car in history” by the Guinness Book of World Records in 2000. Talk about the power of diagramming! Have a read of this post to see some of the basics when it comes to Ishikawa diagrams.
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