Occasionally when you use Creately in Chrome, Firefox, Safari and Internet Explorer as soon as you load the dashboard you may get a red bar error. The error message will be similar to “There was an error processing your request. We are resolving the problem now. Please try again in a moment.” When this error occurs, you may not be able to access your diagrams, your projects or be able to create a new diagram in the editor.
The following is a workaround that should remove the issue for you. We are working on a fix within the Creately app but this is the fastest way to get you diagramming again.
One of the possible causes for this is Adobe Flash Player not having the necessary permission to write to the Flash shared storage.
Creately uses the Flash shared storage (referred to as SharedObject storage) to store user data that is required for diagramming. If Adobe Flash Player is blocked from writing to the local storage, you will get an error message similar to the one shown in above image.
There are two ways to resolve this issue. The first and simplist is outlined below and works in all browsers. The second will only work in non-Chrome browsers so we recommend the first way. Please follow the below steps to make sure you have configured the correct settings:
- Load the Creately dashboard and wait for the red bar to appear.
- Right click on the dashboard window and select ‘Settings’, be cautious Not to select 'Global settings'
- You will then get the Adobe Flash Player Setting window.
- Select the ‘Local Storage’ tab (with the folder icon) and uncheck the 'Never Ask Again' box to enable the slider if it isn't already enabled:
- If the value is set to ‘none’, you should drag the pointer to specify a size in KB. We recommended a size of 10KB for Creately.
- Once done, click the close button and also restart the web browser in order to be sure the changes have been applied.
- Re-open the Creately dashboard and your diagrams should load without issues.
The second way to resolve this issue is to white-listing Creately in Flash Players’ storage settings. You can follow these steps in order to do it :
- Navigate to the Flash Player settings manager on your local drive
Windows users – click Start > Settings > Control Panel > Flash Player
Mac users - System Preferences (under Other) click Flash Player
Linux users - System > Preferences > Adobe Flash Player
- Open the Flash Player settings manager and ensure the ‘Storage’ tab is selected. Check the option that is selected under the ‘Local Storage Settings’ section. You will see one of the below options is pre-selected:
- Allow sites to save information on this computer - If you want to allow any site to save information on your computer without prompting you, select this option.
- Ask me before allowing new sites to save information on this computer - If you want to let some websites save information on your computer, and want to decide on a case-by-case basis for each site, select this option.
- Block all sites from storing information on this computer - If you don't want to let any website save any information on your computer using Flash Player and never want to be prompted, select this option.
If you have selected the 2nd or 3rd options, you can white-list just the Creately domain by following the steps below (other websites you have already blocked will continue to be blocked):
This is the current work around we would suggest you to try and we’ll keep you updated more on the possible solutions. Subscribe to this post to receive updated details.