This can be due to your desktop preferences not downloading correctly.
- The preferences are checked via creately.com once in a 24 hour period when you are connected to the Internet and run Creately Desktop. The quickest solution is to wait for 24 hours and then run Creately Desktop again – it’ll download the permissions and hopefully resolve your issue.
- If that doesn't work or you want a quicker resolution you’ll need to remove the permissions file manually. Follow these steps:
1. In Creately Desktop uninstall your license from the Preferences -> Account screen and stop Creately running.
2. Then you can delete the preferences.xml file from:
♦ If you are on Windows XP - C:\Documents and Settings\[YourName]\Creately\preferences.xml
♦ If you are on Windows 7 - C:\Users\[YourName]\Creately\preferences.xml
♦ If you are on a Mac - /Users/[YourName]/Creately/preferences.xml
Now if you restart, this file will be recreated and you'll need to activate again and things should be working as expected!