There are some limits associated with the file size you can import in to your Creately diagrams that affect the Creately CDML files and the external image files. This table outlines the size limits:
|File Type||Creately Online||Creately Desktop||Creately Plugins||Creately Server|
|Creately File (CDML)||10MB||1MB||10MB||1MB|
|SVG (Creately Editable)||10MB||1MB||-||-|
|External Image (JPG and PNG)||1MB||1MB||10MB||1MB|
Creately Plugins covers Creately for Confluence, Creately for JIRA and Creately for Fogbugz.
If you have issues loading a file into Creately check it's file size first. If it is larger than the limits listed above then you'll need to make it smaller or use another file before it can be imported. If the file is smaller than the limits and it still won't import please open a ticket and send us a description of what's happening, what you've tried and the file you're having problems with for us to check.