We never like to see you go but we understand that your situation will change and that the projects that you work on can come and go. If you are on a premium Creately plan we would suggest that you simply downgrade your account to the Creately Free / Public plan rather than deactivating it. Doing that allows you to easily just upgrade again if you require the premium features in the future for your next project. To downgrade just send an email to email@example.com providing the following information:
- The reason you would like to downgrade.
- The email address you used when you subscribed to Creately.