Issues resetting a password often arise when you are already logged in to Creately through a 3rd party authentication service such as Google Apps or Google Account when you try to perform the reset.
If you are having issues resetting your password please try these steps:
- Visit http://creately.com/logout
- Visit https://creately.com/forgotten-password and enter the email address you registered with Creately
- You will receive an email with the reset link, click the link
- Choose a new password and you should be all done.
If you still have problems please contact support