Forums/Community & Help/Q&A: Creately Online

Answered

Accidentally deleted online documents

Jesse Wiles
asked this on March 27, 2011, 11:29

Hi,

In trying to delete a single copy I had created of a document, I appear to have deleted all of the documents in my project.

HELP!!!!!!!

Please let me know if there is a way to recover deleted documents?

Thanks,

Jesse Wiles

 

Comments

User photo
Nick Foster
Cinergix

Hi Jesse,

Oh no that's terrible. Sorry for the very slow reply. Is the project still missing? Perhaps you have already contacted support via email?

Nick

June 18, 2011, 13:03
User photo
Eva Ho

So what was the answer for this?? We need this urgently as well. 

 

It's too easy to delete something and not have "recycle bin" section in the system

August 16, 2011, 13:34
User photo
Nick Foster
Cinergix

Hi Eva,

Thanks for the comments. We do try to warn users when they are deleting a diagram and get them to acknowledge the deletion. We do have plans to add a recycle bin, but right now we don't have a scheduled time for this to be released. We'll keep you informed when it is available.

Nick

October 7, 2011, 20:53
User photo
Rey Blanco

So there's no way to retrieve them?

December 8, 2011, 01:10
User photo
Eva Ho

I just contacted the staff directly and they retrieved it for me manually

December 8, 2011, 09:20
User photo
Nick Foster
Cinergix
Check Answer

Hi Rey,

Just email support@creately.com with your Creately account email address and the name of the document and/or project that you accidentally deleted and we'll try to recover it from the trash.

Thanks

Nick

December 8, 2011, 22:30