Question 1

How to customize the order of diagrams in the pages of a PDF document?

Accepted Answer

You can list or arrange your diagrams in any order that you desire and display them accordingly on different pages of a PDF document. All you have to do is:

Frame the areas you would like to export onto your PDF document (you can use a frame of your choice)
Select the frame and open the Shape Data panel
Add your desired number in the Display index field
Click on Export as PDF

See the below GIF to understand these steps even better:

Export diagrams from your workspace to PDF in a certain order

|| Note1: This option is only available for PDF exports

|| Note2: You can duplicate a shape by holding down Ctrl + D in Windows or CMD + D in Mac

Question 2

How to add Comments?

Accepted Answer

To add comments:

Simply open the Comments panel
Click on the Add Comment button
Select any point to drop the comment
Type in your comment and press the Enter key to submit
You can add comments on shapes or anywhere on the canvas

Adding Comments

Question 3

How do I cancel my subscription?

Accepted Answer

Subscriptions on Creately renew automatically unless you pause or cancel your subscription before the end of the respective billing term.

You could refer to the steps below to cancel your subscription, but if you only wish to take a break from the app, you could pause the subscription to resume when you need it again.

You can cancel a subscription through your account portal as given below:

On the left side panel, click the downwards double arrow
Select Account
Click on the Manage Account tab to manage your subscription
Click No thanks, Delete My Account to proceed ahead - When you select the No thanks, Delete My Account option, your subscription will be cancelled and the account too will be deleted automatically along with the workspaces you've created.

||| Note: Once deleted, you will not be able to recover or restore the account, workspaces and the data again.

Subscription cancellation

|| Note: By pausing your account, you will no longer be charged for your Creately subscription until you decide to resume. Your documents will be available for you to view anytime while it is paused. Read more about how to pause a subscription instead of cancelling.

Question 4

How do I delete or deactivate my Creately account?

Accepted Answer

At Creately we never want to see you go! We understand that circumstances may change and projects will come and go. But if you still would like to close your account, the details below will help you remove your account completely from our system.

If you have a paid Creately subscription, please refer to our help article on how to cancel your subscription.

Remove/Delete account from Creately

You should only delete your account when you are absolutely certain that you no longer require your workspaces/diagrams in your account or access Creately for your visualization needs.
This is because, once you delete your account, all the data on your workspaces will be deleted from our system and cannot be recovered.

You can follow the steps mentioned below to remove/delete your account:

Visit https://creately.com/
Log in with your Creately account
Click on the Go to App button to access the app
On the left side panel, click the downwards double arrow
Click on Account
Go to Manage Account section
Scroll down and click the No thanks, Delete My Account button
Acknowledge the account deletion and proceed by clicking the Continue button
Complete the 2 steps provided thereafter by giving us your valuable feedback
Click the Delete Account button
Your account will be deleted then and a n

Question 5

How can I pause my subscription plan?

Accepted Answer

Instead of deleting your account, you can now pause it. For instance, if you're a freelancer and working on many projects, you can pause the account until you managed to bag a new project, and then resume.

To pause an account, you need to be on an active premium plan. Once you pause an active account, it will be paused at the end of your current subscription period. For example, if your current subscription is to be expired in another 15 days and you paused now, the subscription will be paused at the end of 15 days. You will not be billed on the next renewal.

Please note that the maximum duration you can pause your subscription is limited to 3 months. After the 3 months pause period, your subscription will be automatically resumed unless cancelled.

Here's how you can pause a subscription:

On the left side panel, click the downwards double arrow
Select Account
Click on the Manage Account tab to pause your subscription
Click on the No thanks, Delete My Account button
You'll then be able to see the option to click on the Pause My Account button.
Your subscription will be scheduled to pause at the end of the current term

Pausing the subscription plan

FAQs

Q: How to add Comments?

To add comments: <ol> <li>Simply open the Comments panel</li> <li>Click on the Add Comment button</li> <li>Select any point to drop the comment</li> <li>Type in your comment and press the Enter key to submit</li> <li>You can add comments on shapes or anywhere on the canvas</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/8029c37b6ef33000/381a625d-5f4b-4aff-9a7c-a2dd7c_1x0kni3.gif" alt="" /> Adding Comments

1. What's the difference between deleting and pausing an account?

When you delete an account all your workspaces and data will be erased automat

Question 6

Creately Starter Templates, Starter Toolkits and Shape Libraries to get you started

Accepted Answer

Creately starter templates and starter toolkits are in place to help you speed up creating your ideal workspace. You can start either with an industry-specific template or a template type with quick access to relevant shape libraries.

Professionally-Designed Shape Libraries

When you want to build your concepts and ideas from scratch, you can get access to the most relevant shape libraries simply by selecting a template. You can always browse and add more shapes and icons from the shape library.

Using Templates and Toolkits

You can select an example template, which is pre-drawn in Creately from the list of categories available on the left-hand side pop up panel under Templates. These categories are industry-specific to make it convenient for you to find the ideal template that you can use.

Once selected, you can start populating the template with your data and customize it to your liking. This way you can save time from having to build your workspace from scratch.

Accessing Creately's Starter Templates

You can access our starter templates whenever you’re creating a new document. Follow the steps mentioned below.

Log in with your Creately credentials and open the app at https://app.creately.com/
Select the folder where you would like to create the new document
Click on the Create a Workspace button
You can then select a template from the list
Click on Use to create the new workspace with the template

![Creat

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